Document Type

Article

Publication Date

12-7-2017

Abstract

Data from 22 months of a library discovery layer's "Report a Problem" link traffic shows that submissions (n=884) were attributable to user errors (43%); defective vendor systems (40%); and problems with local settings (17%). Implications and strategies are discussed.

Creative Commons License

Creative Commons Attribution-Share Alike 4.0 License
This work is licensed under a Creative Commons Attribution-Share Alike 4.0 License.

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