It Works All the Time ... Except for When It Doesn’t: Analyzing Error Reports from a Library Link Resolver

Authors

John Hubbard, University of Wisconsin–MilwaukeeFollow

Document Type

Article

Publication Date

12-7-2017

Abstract

Data from 22 months of a library discovery layer's "Report a Problem" link traffic shows that submissions (n=884) were attributable to user errors (43%); defective vendor systems (40%); and problems with local settings (17%). Implications and strategies are discussed.

Creative Commons License

This work is licensed under a Creative Commons Attribution-Share Alike 4.0 International License.

Recommended Citation

Hubbard, John, "It Works All the Time ... Except for When It Doesn’t: Analyzing Error Reports from a Library Link Resolver" (2017). UWM Libraries Other Staff Publications. 10.
https://dc.uwm.edu/lib_staffart/10